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Your partner in marketing agency value management.

Performance Management

The value gained from Performance Management is immense, as it reduces inefficiencies dramatically, while improving agency-client understanding. It takes the sting out of performance appraisals highlights opportunities for upskillingand empowerment of staff, and ways to streamline processesses.

Performance Appraisals

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ADOPS has assisted my teams and agencies to build great relationships.
They continuously improve our way of working.

- Adolf Fourie -
Sasol Ltd: Brand Marketing Manager (2013)

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Left Performance Management2

Why you need this

We not only deliver increasing agency-client performance ratings, but also manage your agency’s bi-annual performance appraisals fairly and objectively.
We enhance productivity and put measures in place to ensure quality of work is delivered.

While helping you strengthen your agency-client relationships, we provide you with tools to make unbiased decisions that are rooted in facts. We enable you to address performance challenges timelessly and concisely, and to handle these interactions fairly, knowing that the terms set out were reasonable and can be delivered in the agreed timeframe.

We help focus energies on achieving a common goal.​

 

What we’ll deliver

  • A process which allows for a 360-degree appraisal.
  • Measurement of key deliverables.
  • A factual account of agency performance to make informed decisions.
  • An assessment of process gaps.
  • Identification of opportunities for growth, upskilling and empowerment of staff.
  • Recommendations on specialist training service providers if necessary.
  • Risk/reward portion to be paid dependent on final results.
  • An agreed and duly signed document.

How we’ll do this

Carefully guide both parties through the answering of the performance management questions.

To know what is working and what is not, and why, we use a performance management tool to measure factors relating to agency performance, agency-client relationships, expectations, pain points and challenges:

  • Resource fit.
  • Process soundness.
  • Sign-off delays due to process issues.
  • Client processes not understood by the agency.
  • Agency processes not understood by the client.
  • Identify gaps between perception and reality.
  • Promote open and honest communication.

These results are collated and discussed in an open forum to encourage dialogue between you and your agency. With the guidance of ADOPS, parties resolve issues and set clear, practical and fair expectations for the future.

Dependent on your agreed remuneration model we will establish the payable risk and reward amount.

The findings are documented in a Performance Management report to monitor and ensure ongoing improvements.

Process Advice

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ADOPS adds enormous value to our marketing processes… every process we embark on is handled smoothly and accurately.

- Bronwyn Watt -
Sasol Group: Brand Marketing Manager (2008)

Speech Right
Left Performance Management3

Why you need this

We not only deliver increasing agency-client performance ratings, but also manage your agency’s bi-annual performance appraisals fairly and objectively.
We enhance productivity and put measures in place to ensure quality of work is delivered.

While helping you strengthen your agency-client relationships, we provide you with tools to make unbiased decisions that are rooted in facts. We enable you to address performance challenges timelessly and concisely, and to handle these interactions fairly, knowing that the terms set out were reasonable and can be delivered in the agreed timeframe.

We help focus energies on achieving a common goal.​

 

What we’ll deliver

  • Simple, clear, practical process advice.
  • Documented and agreed terms.
  • Analysis to track improvement in process efficiencies as part of the
  • Performance Management report.

How we’ll do this

  • From the performance appraisal and/or cost management analysis flow the identification of process inefficiencies.
  • Facilitated by ADOPS, parties work together to find better ways of doing things.
  • Once new processes are established, the changes are documented as part of the Performance Management report, setting out expectations and requirements for both client and agency within an agreed timeframe.
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